Makro dishonest
I purchased a laptop from Makro, it was delivered. When I opened the laptop it had windows as promised, I loaded MS office, and the laptop froze, Since then the laptop refuses to come on, After leaving it off for the weekend it comes on but nothing is working properly. I sent an email and asked for a refund or for a credit note so I can buy a different laptop, and after several days I have not heard from Makro. But yet when I wanted to place the order they were very quick to help me
I am furious, as this laptop is meant to be used for work, and now with Makro taking so long, the 7 day return policy will expire, and then I am stuck with this laptop, clearly a ploy by Makro not to stand by their policies,
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Replies (1)'s updateReviewer Update
07 Apr 2022, 16:49Thank you Makro
after I posted this, 3 people sent me emails in response to my query. I went online and did everything I was told to do
But yet again I am ignored, and yet again I have to lodge a complaint on such a platform to get assistance, does makro not value its customers enough to respond and give assistance instead of having to make customers jump through circus hoops to get help?
After this laptop is returned, i will never do business with Marko again and will tell everybody I know to avoid doing business with Makro as well
after I posted this, 3 people sent me emails in response to my query. I went online and did everything I was told to do
But yet again I am ignored, and yet again I have to lodge a complaint on such a platform to get assistance, does makro not value its customers enough to respond and give assistance instead of having to make customers jump through circus hoops to get help?
After this laptop is returned, i will never do business with Marko again and will tell everybody I know to avoid doing business with Makro as well
's update07 Apr 2022, 16:49
Reviewer Update
Thank you Makro
after I posted this, 3 people sent me emails in response to my query. I went online and did everything I was told to do
But yet again I am ignored, and yet again I have to lodge a complaint on such a platform to get assistance, does makro not value its customers enough to respond and give assistance instead of having to make customers jump through circus hoops to get help?
After this laptop is returned, i will never do business with Marko again and will tell everybody I know to avoid doing business with Makro as well
after I posted this, 3 people sent me emails in response to my query. I went online and did everything I was told to do
But yet again I am ignored, and yet again I have to lodge a complaint on such a platform to get assistance, does makro not value its customers enough to respond and give assistance instead of having to make customers jump through circus hoops to get help?
After this laptop is returned, i will never do business with Marko again and will tell everybody I know to avoid doing business with Makro as well