MAKRO DISGUSTING SERVICE

It has been a month since I have been trying to get Makro to come and collect an incorrect item that was delivered to me! I bought a PINK kiddies size bike helmet for my daughter (I have the pictures from the website from when I placed the order) and the supplier that Makro bought from delivered a GREEN adult size bike helmet to me on 28 December 2023. For a month Makro has been unable to rectify this situation and every person I have spoken to has made one promise after another, but no results! I have called countless times, I have emailed more than I've ever emailed anyone in my life and yet no HELP! Yesterday, I went onto the Makro website and I noticed that they've changed the picture used for this kiddies helmet. This could be because they are now using a different supplier or have their own stock at tge branches, but ultimately the picture is NOTHING like the one they had when I ordered. My daughter has had to suffer all this time while I fight for a measly R190! THIS IS THE MOST DISGUSTING SERVICE I HAVE EVER ENCOUNTERED IN MY ENTIRE LIFE! I HAVE COME CLOSE TO TAKING THE HELMET AND THROING IT AWAY, BUT WHY? I PAID FOR IT AND I DESERVE TO BE REFUNDED OR GIVEN THE CORRECT ITEM! IT IS SHAMEFUL WHAT MAKRO IS DOING! THEY SHOULD VET THEIR SUPPLIERS PROPERLY, BUT ALSO I SHOULD NOT HAVE TO BE IN THE MIDDLE OF THEIR DEALINGS WUTH THEIR SUPPLIERS! AS A MAKRO CUSTOMER I BUY FROM MAKRO, THEY SHOULD SORT THE MESS OUT WITH SAID SUPPLIERS ON THE SIDE AFTER REFUNDING ME AND I SHOULD NOT HAVE TO SUFFER WHILE THEY "INVESTIGATE". IN FACT I DOUBT THEY HAVE DONE ANY INVESTIGATION. THE ONLY REASON I GOT A RESPONSE WAS BCOZ I WENT ONTO SO MANY OF THEIR SOCIAL MEDIA ACCOUNTS TO COMPLAIN AND HERE TO REVIEW. THEY DONT CARE TO HELP, JUST DONT WANT THE NEGATIVE REVIEWS! SHAME ON YOU!!!!!!!!!