AC
ANN C
1 reviews | Active since Aug 2026
21 Aug 2026, 09:53
MAKRO DISGUSTING SERVICE
I placed an order with Makro online 7/08/26 the order was to be delivered 14/08/2026 - to date I have still received nothing. 17/08/26 I called and informed that the 3rd party supplier to Makro does not have the goods. I then told them to cancel the prder and I was assusred the order had been cancelled and that I would receive a refund. I requested this in writing and to date still not reeived. I have been calling and emailing every day and get nowhere - everyday I have to repea the issue as nothing has been done. I want the money I paid refunded and do not know what more I am expected to do to get my refund. This is the most disgusting service I have ever received from any Company. Their Staff have no knowledge of business. You are left in the dark dealing with incompetence. PLEASE can someone help with a contact that can actually get me to the correct person to resolve this as its definitely not the call centre and like all of the large retail stores they keep the responsible persons protected by using a call centre agent that has no clue of how to handle issues.
Helpful (0)
Replies (9)0
Replies (9)
Makro's replyOfficial
21 Aug 2026, 11:00Hi Ann,
Thank you for taking my call.
We are truly sorry for the delay of your order and that you had to resort to cancelling your order. This is not the type of service that we aim to provide to our customers.
We have reached out to the supplier team and requested for them to cancel the order and process the refund. We will advise once the order has been cancelled.
We apologize for the inconvenience caused.
Kind regards,
Makro Social Media Team
Thank you for taking my call.
We are truly sorry for the delay of your order and that you had to resort to cancelling your order. This is not the type of service that we aim to provide to our customers.
We have reached out to the supplier team and requested for them to cancel the order and process the refund. We will advise once the order has been cancelled.
We apologize for the inconvenience caused.
Kind regards,
Makro Social Media Team
Makro's reply21 Aug 2026, 11:00
Official
Hi Ann,
Thank you for taking my call.
We are truly sorry for the delay of your order and that you had to resort to cancelling your order. This is not the type of service that we aim to provide to our customers.
We have reached out to the supplier team and requested for them to cancel the order and process the refund. We will advise once the order has been cancelled.
We apologize for the inconvenience caused.
Kind regards,
Makro Social Media Team
Thank you for taking my call.
We are truly sorry for the delay of your order and that you had to resort to cancelling your order. This is not the type of service that we aim to provide to our customers.
We have reached out to the supplier team and requested for them to cancel the order and process the refund. We will advise once the order has been cancelled.
We apologize for the inconvenience caused.
Kind regards,
Makro Social Media Team
AC
ANN C's updateReviewer Update
24 Aug 2026, 09:15So we are now the 24/08/2026 and still absolutely nothing done, no confirmation of cancellation and no refund received. What is the use of an apology if still NOTHING has been resolved.
Makro e-commerce is a farce and Makro don't take any responsibility for goods ordered even though the order is placed in good faith with them and paid immediately to MAKRO
How much longer is it going to take MAKRO to actually cancel this order which I in fact cancelled on the 17/08/2026 with MAKRO but to this day has not been done, which was in fact cancelled as goods were never delivered, and how long is it going to take to get my money refunded???????
Makro e-commerce is a farce and Makro don't take any responsibility for goods ordered even though the order is placed in good faith with them and paid immediately to MAKRO
How much longer is it going to take MAKRO to actually cancel this order which I in fact cancelled on the 17/08/2026 with MAKRO but to this day has not been done, which was in fact cancelled as goods were never delivered, and how long is it going to take to get my money refunded???????
AC
ANN C's update24 Aug 2026, 09:15
Reviewer Update
So we are now the 24/08/2026 and still absolutely nothing done, no confirmation of cancellation and no refund received. What is the use of an apology if still NOTHING has been resolved.
Makro e-commerce is a farce and Makro don't take any responsibility for goods ordered even though the order is placed in good faith with them and paid immediately to MAKRO
How much longer is it going to take MAKRO to actually cancel this order which I in fact cancelled on the 17/08/2026 with MAKRO but to this day has not been done, which was in fact cancelled as goods were never delivered, and how long is it going to take to get my money refunded???????
Makro e-commerce is a farce and Makro don't take any responsibility for goods ordered even though the order is placed in good faith with them and paid immediately to MAKRO
How much longer is it going to take MAKRO to actually cancel this order which I in fact cancelled on the 17/08/2026 with MAKRO but to this day has not been done, which was in fact cancelled as goods were never delivered, and how long is it going to take to get my money refunded???????
Makro's replyOfficial
24 Aug 2026, 09:22Hi Ann,
We're sorry for the delay in resolving your complaint.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll follow up on this and revert.
Kind regards,
Makro Social Media Team
We're sorry for the delay in resolving your complaint.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll follow up on this and revert.
Kind regards,
Makro Social Media Team
Makro's reply24 Aug 2026, 09:22
Official
Hi Ann,
We're sorry for the delay in resolving your complaint.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll follow up on this and revert.
Kind regards,
Makro Social Media Team
We're sorry for the delay in resolving your complaint.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll follow up on this and revert.
Kind regards,
Makro Social Media Team
AC
ANN C's updateReviewer Update
24 Aug 2026, 12:58???? This is an automated response - I want answers and my refund
AC
ANN C's update24 Aug 2026, 12:58
Reviewer Update
???? This is an automated response - I want answers and my refund
Makro's replyOfficial
24 Aug 2026, 13:12Hi Ann,
We apologize for the experience you've had.
This is not the level of service we aim to provide, and we are actively working to improve. Your feedback is valuable, and we are committed to making things better.
Please be advised that we have escalated the matter to the relevant team as we have requested for an update.
We will contact you as soon as we receive feedback.
Kind regards,
Makro Social Media Team
We apologize for the experience you've had.
This is not the level of service we aim to provide, and we are actively working to improve. Your feedback is valuable, and we are committed to making things better.
Please be advised that we have escalated the matter to the relevant team as we have requested for an update.
We will contact you as soon as we receive feedback.
Kind regards,
Makro Social Media Team
Makro's reply24 Aug 2026, 13:12
Official
Hi Ann,
We apologize for the experience you've had.
This is not the level of service we aim to provide, and we are actively working to improve. Your feedback is valuable, and we are committed to making things better.
Please be advised that we have escalated the matter to the relevant team as we have requested for an update.
We will contact you as soon as we receive feedback.
Kind regards,
Makro Social Media Team
We apologize for the experience you've had.
This is not the level of service we aim to provide, and we are actively working to improve. Your feedback is valuable, and we are committed to making things better.
Please be advised that we have escalated the matter to the relevant team as we have requested for an update.
We will contact you as soon as we receive feedback.
Kind regards,
Makro Social Media Team
AC
ANN C's updateReviewer Update
25 Aug 2026, 09:49Yet another day passed and nothing done. No confirmation received of my Cancellation and refund. Called again and as usual no answers - staff have NO clue what the status is on this refund.
WHAT more do I do. Does this have to go the legal route??
WHAT more do I do. Does this have to go the legal route??
AC
ANN C's update25 Aug 2026, 09:49
Reviewer Update
Yet another day passed and nothing done. No confirmation received of my Cancellation and refund. Called again and as usual no answers - staff have NO clue what the status is on this refund.
WHAT more do I do. Does this have to go the legal route??
WHAT more do I do. Does this have to go the legal route??
Makro's replyOfficial
25 Aug 2026, 11:07Hi Ann,
Thank you for contacting Makro.
We sincerely apologise for the delay regards to your refund.
Kindly be advised that your query has been escalated and we are waiting for feedback.
We will follow up and contact you as soon as we have an update.
Kind regards
Makro Social Media Team
Thank you for contacting Makro.
We sincerely apologise for the delay regards to your refund.
Kindly be advised that your query has been escalated and we are waiting for feedback.
We will follow up and contact you as soon as we have an update.
Kind regards
Makro Social Media Team
Makro's reply25 Aug 2026, 11:07
Official
Hi Ann,
Thank you for contacting Makro.
We sincerely apologise for the delay regards to your refund.
Kindly be advised that your query has been escalated and we are waiting for feedback.
We will follow up and contact you as soon as we have an update.
Kind regards
Makro Social Media Team
Thank you for contacting Makro.
We sincerely apologise for the delay regards to your refund.
Kindly be advised that your query has been escalated and we are waiting for feedback.
We will follow up and contact you as soon as we have an update.
Kind regards
Makro Social Media Team
AC
ANN C's updateReviewer Update
25 Aug 2026, 12:30Good Day
This is the exact response I have been getting every single day since the 17/08/2026. This just reflects the total incompetence and lack of customer service from Makro / Masstores (Pty) Ltd
This is the exact response I have been getting every single day since the 17/08/2026. This just reflects the total incompetence and lack of customer service from Makro / Masstores (Pty) Ltd
AC
ANN C's update25 Aug 2026, 12:30
Reviewer Update
Good Day
This is the exact response I have been getting every single day since the 17/08/2026. This just reflects the total incompetence and lack of customer service from Makro / Masstores (Pty) Ltd
This is the exact response I have been getting every single day since the 17/08/2026. This just reflects the total incompetence and lack of customer service from Makro / Masstores (Pty) Ltd
AC
ANN C's updateReviewer Update
25 Aug 2026, 13:13? Really - we are already 7 working days in since the refund was requested and it has now only been processed - disgusting to say the least. This is the last any store in the Masstores Group will be visited or purchased by our Company.
AC
ANN C's update25 Aug 2026, 13:13
Reviewer Update
? Really - we are already 7 working days in since the refund was requested and it has now only been processed - disgusting to say the least. This is the last any store in the Masstores Group will be visited or purchased by our Company.