MAKRO - DISGUSTING PRODUCT AND SERVICE

I cant even begin to explain how disgustingly disappointing the service I recently received from Makro is. I purchased a Christmas tree online on the 12th November.. The tree arrived in a Takealot box that was cling wrapped together and still barely held together (So shaddy!). When unpacking it, it was a reject - I requested for an exchange on the 13th November. The tree costed R 999 including delivery fees - After continuous back and forth with Dawn wing couriers in an attempt to actually get them to collect the reject, the item was only collected last Friday. I have made Numerous calls to the Makro call center, sent emails - all of which are my time and money! Dealing with call centre agents who refuse to provide their names, and have little to zero knowledge of process and products. Eventually I was promised by Lethu that after all these efforts the tree would be delivered and the reject collected on Friday. As expected nothing was delivered on Friday. Being at the height of fury I requested a cancellation and a refund, to which the response was sure - a refund will be issued and the tree wont be delivered . TODAY THE TREE ARRIVES!!! MAKRO - I DONT CARE HOW YOU GET YOUR TREE... JUST MAKE SURE YOU REFUND MY MONEY SO THAT I NEVER HAVE TO DEAL WITH YOU AGAIN!!! It is so disappointing that you have the audacity to sell products of inferior quality, then put your clients through having to beg you to actually offer service - to date, not once has anyone called me to apologize for this mess. Really not something you want to go through this time of year and for a full month.