RM
Roger M
1 reviews | Active since May 2020
11 May 2020, 12:13
MAKRO - DISGUSTING ONLINE SERVICE!!
ABSOLUTELY THE MOST DISGUSTING SERVICE FROM ANY ONLINE RETAILER I HAVE EVER EXPERIENCED. ON 16 APRIL I PLACED A LARGE ORDER FOR A WHOLE VARIETY OF CAT FOOD TOTALING R1,405.00! AS AT 16 APRIL, MANY ITEMS WERE ON SPECIAL, HENCE ME BUYING A LOT! AS AT TODAY'S DATE, THIS ORDER IS STILL MISSING IN ACTION. ACCORDING TO THE TRACKING SYSTEM, IT WAS PACKED ON 27 APRIL!!! I HAVE EMAILED CUSTOMER SERVICES (SIC) A NUMBER OF TIMES AND I GET THE EXACT SAME APOLOGY AND PROMISE TO FOLLOW UP!!! MAKRO IS AN EMBARRASSMENT TO THE RETAIL SECTOR!
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Makro's replyOfficial
11 May 2020, 13:12Good day Roger,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply11 May 2020, 13:12
Official
Good day Roger,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team