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Nathan N
1 reviews | Active since Mar 2025
05 Mar 2025, 14:31
Makro disgusting
Purchased 2 x airbeds from the online store in Jan 2025. Beds delivered passed the delivered date. Returned the beds unused on the 21st Jan 2025... credited was approved 2 days later... today is the 05th March 2025 and I have been back and forth to Makro regarding my refund and still nothing....
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Makro's replyOfficial
11 Mar 2025, 12:46Hi Nathan,
We sincerely apologize for the inconvenience and frustration you’ve endured throughout this process. Waiting this long for a resolution after returning the airbeds in good faith is completely unacceptable. The repeated back-and-forth and lack of progress on this matter are far below the level of service we aim to provide.
We deeply regret the delays and the time and effort you’ve had to spend trying to resolve this. Your concern is important to us, and we are committed to addressing it with the urgency it deserves.
Thank you for bringing this issue to our attention, and we will ensure this matter is escalated to reach a resolution promptly. Let us know if there’s anything further, you’d like to share.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
We sincerely apologize for the inconvenience and frustration you’ve endured throughout this process. Waiting this long for a resolution after returning the airbeds in good faith is completely unacceptable. The repeated back-and-forth and lack of progress on this matter are far below the level of service we aim to provide.
We deeply regret the delays and the time and effort you’ve had to spend trying to resolve this. Your concern is important to us, and we are committed to addressing it with the urgency it deserves.
Thank you for bringing this issue to our attention, and we will ensure this matter is escalated to reach a resolution promptly. Let us know if there’s anything further, you’d like to share.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply11 Mar 2025, 12:46
Official
Hi Nathan,
We sincerely apologize for the inconvenience and frustration you’ve endured throughout this process. Waiting this long for a resolution after returning the airbeds in good faith is completely unacceptable. The repeated back-and-forth and lack of progress on this matter are far below the level of service we aim to provide.
We deeply regret the delays and the time and effort you’ve had to spend trying to resolve this. Your concern is important to us, and we are committed to addressing it with the urgency it deserves.
Thank you for bringing this issue to our attention, and we will ensure this matter is escalated to reach a resolution promptly. Let us know if there’s anything further, you’d like to share.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
We sincerely apologize for the inconvenience and frustration you’ve endured throughout this process. Waiting this long for a resolution after returning the airbeds in good faith is completely unacceptable. The repeated back-and-forth and lack of progress on this matter are far below the level of service we aim to provide.
We deeply regret the delays and the time and effort you’ve had to spend trying to resolve this. Your concern is important to us, and we are committed to addressing it with the urgency it deserves.
Thank you for bringing this issue to our attention, and we will ensure this matter is escalated to reach a resolution promptly. Let us know if there’s anything further, you’d like to share.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,