Makro discarded trimmer & iron during COVID, where i could not collect

Dear community, I really need advice and support. I Purchased a Ryobi petrol trimmer and mower for a really deserving young man who needed support to make ends meet. He literally had no food. I also bought a really expensive iron with a 2-year warranty.

I took the Ryobi trimmer in for repair just before COVID. After 6months of using the trimmer, it stopped working. Makro calls with a cost to repair? why should I pay for a repair after 6months of use? They say the spark plug needed to be changed? So I asked Makro to get Ryobi to contact me to explain which never happened.

I went in yesterday many months later only to find that the trimmer and iron were discarded due to me not fetching the item which they have 3month storage period limit (understandable under normal circumstances). With Covid, the circumstances much different and most people did not leave home. Given the lockdown with COVID, I really need a resolution.

This trimmer really means something to someone who desperately needs it to survive.

card- ***2-Trimtech 2 stroke Petrol Trimmer and Lawnmower (Trimmer was discarded) card- ***8- Genesis Power Steam Advanced Iron (discarded)