AB
Alex B
1 reviews | Active since May 2012
12 Feb 2019, 10:04
MAKRO DISASTER !!!
Pathetic service Ordered placed 3 weeks ago, Makro stated 7-10 days for delivery . Phoned and sent mails, the answer was I must wait 3 to 4 weeks, refound only after 7 days after cancellation but the payment was done immediately on order.
Makro must change the policy of payment, and only to have credit on the order after delivery and not make false Statements.
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Replies (2)0
Replies (2)
Makro's replyOfficial
12 Feb 2019, 10:15 Good Day Alex
Thank you for your feedback.
I'm sorry you had to endure this type of service from us. I can assure you that this is certainly not what we want happening to any of our customers.
We at Makro strive to make sure that all customers are updated on the progress of their query and the fact that you haven’t received feedback yet does not fit in bettering our customer experience.
We will address this with the relevant parties to ensure that this matter is resolved.
I will contact you shortly.
Kind regards,
Tebogo Koitsioe
Thank you for your feedback.
I'm sorry you had to endure this type of service from us. I can assure you that this is certainly not what we want happening to any of our customers.
We at Makro strive to make sure that all customers are updated on the progress of their query and the fact that you haven’t received feedback yet does not fit in bettering our customer experience.
We will address this with the relevant parties to ensure that this matter is resolved.
I will contact you shortly.
Kind regards,
Tebogo Koitsioe
Best regards,
Makro's reply12 Feb 2019, 10:15
Official
Good Day Alex
Thank you for your feedback.
I'm sorry you had to endure this type of service from us. I can assure you that this is certainly not what we want happening to any of our customers.
We at Makro strive to make sure that all customers are updated on the progress of their query and the fact that you haven’t received feedback yet does not fit in bettering our customer experience.
We will address this with the relevant parties to ensure that this matter is resolved.
I will contact you shortly.
Kind regards,
Tebogo Koitsioe
Thank you for your feedback.
I'm sorry you had to endure this type of service from us. I can assure you that this is certainly not what we want happening to any of our customers.
We at Makro strive to make sure that all customers are updated on the progress of their query and the fact that you haven’t received feedback yet does not fit in bettering our customer experience.
We will address this with the relevant parties to ensure that this matter is resolved.
I will contact you shortly.
Kind regards,
Tebogo Koitsioe
Best regards,
AB
Alex B's updateReviewer Update
21 Feb 2019, 15:45still waiting for refund !!!!
AB
Alex B's update21 Feb 2019, 15:45
Reviewer Update
still waiting for refund !!!!