1 reviews | Active since May 2013
MAKRO DISAPPOINTS YET AGAIN!
I placed an online order on 14 July 2019 and paid with my Makro store account. The order was split in two deliveries with an estimated delivery date of 19 July 2019. Courier Delivery #1 status reflects as "Awaiting Payment" when I check online. Courier Delivery #2 status reflects as "n Progress" when I check online. And I received a courier notification today that Delivery #2 is on its way to me. I want to know why delivery #1 states Awaiting Payment when this is one order that was paid with my MAKRO STORE ACCOUNT and the order was split in two only for delivery purposes!
There's always a problem when ordering online at Makro - ALWAYS!
I'm not willing to wait till after 19 July 2019 for my full order to be delivered. Please sort out your online system!!!!!!
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for our website providing incorrect information. Please be advised that your payment has gone through and your order is being processed. We will do our best to make sure that your order arrives on time and if there is anything that you should know about your order, we will let you know.
We hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Best regards,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for our website providing incorrect information. Please be advised that your payment has gone through and your order is being processed. We will do our best to make sure that your order arrives on time and if there is anything that you should know about your order, we will let you know.
We hope you have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Best regards,