Makro - Disappoints again

Ordered 29 products. Received on 24. Of the 24, many of the items were dirty and damaged and not in an acceptable condition. After lodging the complain with the helpdesk (which is outsourced), I was told to just do a return and will get my refund. I have since received my refund for 24 items only. The balance of my money has not been refunded. The happy deals (third party seller) is not at the premises they advertise to be. Makro keeps forwarding calls and "escalating the matter". This is not the first time I am battling for a refund. Call reference number: *** order number MAK***.

I will be awaiting feedback