Makro disappoints

I ordered two boxes of wine online from Makro on 25 January 2025 which was delivered to my home on 28th January 2025. They only delivered one box and not two. The same day I contacted the support center to report the matter and even supp**** them with the waybill as proof that only one box was delivered to me. It is 13 days later and to date I have not had any contact from anyone at Makro or feedback from any one in this regard. This is so poor in all aspects. They have my money and I have no goods. Is this how Makro treats its customers? Go and learn from Takealot.