1 reviews | Active since Jun 2019
Makro disappointment
Makro seems to be dropping the ball on their online services I’m not even sure why I still use this service - on the 2nd of December I ordered from them as I normally do - not only was order a mess but the tree I ordered was from their 3rd party supplier due to be delivered on the 9th - the 9th came with no delivery and no explanation from Makro - I called in and they gave me the number to this third party supplier who was rude and still didn’t have an answer as to when I’d get my delivery. Being frustrated I had to resort to cancelling which May take 48 hours to be acknowledged and another 21 days to be refunded which is an extreme inconvenience- the lack of communication is what disappoints me the most such a big retailer. If I don’t call to follow up on my order goodness knows when I’ll recieve assistance
Thank you for your review on our Hellopeter platform.
We do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
However still no progress, no communication thereafter, no follow up no refund nothing - so basically I’m the fool
Thank you for your review on our Hellopeter platform.
We do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
However still no progress, no communication thereafter, no follow up no refund nothing - so basically I’m the fool