Makro Disappointment

I am tired of the terrible online shopping experience with Marko. First they send me a fan with no instructions and in an old cardboard box. They refund me of course but then they cancel another order of mine, a smaller fan, 12 days after I ordered it. Claim it's out of stock but it's still available online. I checked. I mean, cancelling 12 days after the order was placed. I was patient. I understood there was a long delivery time. I'm a loyal customer and all Marko does is cancel my order without even bothering to talk to me. No explanation. This isn't the first time I've experienced bad service but this time was the worst.