Makro ... Disappointing Servie

I am hugely disappointed in Makro. After not shopping there for years, I went to the Strubens Valley store which is close to where I work. I made my purchase and was told that the transaction did not go through even though it registered in my bank account. We did the transaction again and this time the receipt came through. I was assured that the duplicate transaction would be reversed and back in my account.

It wasn't!!!

I have been trying for 3 days and numerous phone calls just to get to someone to talk to and all I get is another number that does not work. To add to the R 495, 00 that I really need to be reversed, I have spent over R 50 trying to call them because they take so long to answer their phones. I am now out of airtime and out of patience. I am a single parent and it is Christmas!! I really would have thought that a company this size would be able to direct me to the correct course of action without this amount of stress!!! I don't think I will be shopping there again.