Makro disappointing service to no service

I placed an order for 20 chairs meant for a function on 01/02/2015. A small cooler box was delivered on 05/02/2025. When I phoned the contact number provided I was told to log a return on-line which is not possible as according to their records the order status was never updated since 01/02/2025 when item was packed in PE. Nobody is answering any phones, just left hanging here....Please don't fall in the same trap!