CS
Claudia S
1 reviews | Active since Aug 2019
15 Aug 2019, 22:26
Makro - disappointing service!
Dear Makro. I placed an online order on 31 July. The wrong package (addressed to someone else) was delivered to me on 2 August. I immediately phoned Makro. I was advised to e-mail the details (which I did, with photographs) and after two weeks, countless e-mails and telephone calls I still do not have the correct package. I am guessing the person whose package I have is just as frustrated. This is truly disappointing and frustrating. What else should I do to sort this out?
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Makro's replyOfficial
16 Aug 2019, 08:54Good day Claudia,
Thank you for bringing this matter to our attention.
Kindly be advised that we just tried calling you to extend our sincerest apologies for this mishap and the inconvenience this has caused you. We will contact the necessary Online management to assist in this regard and as soon as feedback is received, we will contact you.
We do humbly apologize for this and will resolve as soon as possible.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly be advised that we just tried calling you to extend our sincerest apologies for this mishap and the inconvenience this has caused you. We will contact the necessary Online management to assist in this regard and as soon as feedback is received, we will contact you.
We do humbly apologize for this and will resolve as soon as possible.
Kind Regards,
Makro Hellopeter Team
Makro's reply16 Aug 2019, 08:54
Official
Good day Claudia,
Thank you for bringing this matter to our attention.
Kindly be advised that we just tried calling you to extend our sincerest apologies for this mishap and the inconvenience this has caused you. We will contact the necessary Online management to assist in this regard and as soon as feedback is received, we will contact you.
We do humbly apologize for this and will resolve as soon as possible.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly be advised that we just tried calling you to extend our sincerest apologies for this mishap and the inconvenience this has caused you. We will contact the necessary Online management to assist in this regard and as soon as feedback is received, we will contact you.
We do humbly apologize for this and will resolve as soon as possible.
Kind Regards,
Makro Hellopeter Team