EC
Esther C
1 reviews | Active since May 2016
09 Jun 2020, 01:15
Makro - Disappointing
Mid April I ordered online and one item was out of stock. I was told 7-10days for refund. On the 01st May I ordered again but cancelled, was informed again 7-10days... since the 15th May I've been sending 2emails, phoned 21st May the guy told him he made it as urgent. On 06th June I was put on hold for 20min, the lady did not even say thAt she is putting me on hold. Can you please refund my money, over +R400.
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Replies (2)
Makro's replyOfficial
02 Jul 2020, 11:43Good day Esther,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply02 Jul 2020, 11:43
Official
Good day Esther,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
EC
Esther C's updateReviewer Update
03 Jul 2020, 01:00Received an email on the 25th June asking for my banking details. How is that possible if it's a refund, anyhow I did send it. They said it would 5-7days and I'm still waiting.
EC
Esther C's update03 Jul 2020, 01:00
Reviewer Update
Received an email on the 25th June asking for my banking details. How is that possible if it's a refund, anyhow I did send it. They said it would 5-7days and I'm still waiting.