MAKRO - DISAPPOINTED WITH HOW YOU TREAT LOYAL CUSTOMERS

November is my birthday month when Makro usually gives me a voucher. This year I did not receive a voucher but only realised after my birthday. I contacted Makro and they promptly sent me a voucher for R100 on a purchase of R800. I informed Makro that I bought a TV for R3199 2 days before my birthday (16 November 2019) and that the voucher should be offset against that purchase. A few weeks before I bought 2 loungers for R749 each which would have also qualified for the R100 voucher. THEY REFUSED. Being a loyal Makro Customer for many years I am DISAPPOINTED and am hesitant to shop at Makro going forward.