Makro disappointed me

I recently purchased a fridge from Makro, which was delivered to me promptly. However, I was disappointed to find out that my order was incomplete, as I did not receive the 6X2lt of Pepsi and Gizzu plug that were part of the promotional offer. Additionally, I discovered that I was not supposed to pay for the plug as it was included in the promotion.

When I reached out to the company, I was told that an investigation would take 7 days to resolve the issue. Unfortunately, since then, there has been no communication from their side, leaving me feeling frustrated and disappointed.

I was hoping for a better experience with Makro, especially since I had made a significant purchase, but I was let down by the lack of follow-up and communication regarding the missing items. I hope that the company takes steps to improve their customer service and communication in the future