SA
Sid A
1 reviews | Active since Dec 2011
06 Nov 2019, 06:09
Makro did not respond after promising to do so
I have posted a complaint on Hellopeter on 01 November, regarding not receiving Birthday vouchers, and was promised feedback by Makro. I have henceforth not heard a single reply via email or telephonically from Makro. It is one thing replying on Hellopeter promising feedback, but not putting action to your promise is a bit of a smack in the face. Why not inform Hellopeter that you do not wish to respond? Instead you make a promise you dont keep. I would gladly have given you a rating of less than zero if it was allowed.
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Makro's replyOfficial
06 Nov 2019, 11:16Good day Sid,
Thank you again for reaching out to us and for taking our call.
Kindly accept our humblest apologies for not contacting you regarding your earlier post. We have found your birthday voucher and we'll send it through to you and address the notification problem with our Head Office, as this is the main reason you are not receiving your voucher in a timely manner.
As soon as we receive confirmation of this being sorted out, we will definitely contact you.
Kindly be advised that feedback will be relayed within 48 hours.
Have a lovely day further.
Kind Regards,
Makro Hello Peter Team
Thank you again for reaching out to us and for taking our call.
Kindly accept our humblest apologies for not contacting you regarding your earlier post. We have found your birthday voucher and we'll send it through to you and address the notification problem with our Head Office, as this is the main reason you are not receiving your voucher in a timely manner.
As soon as we receive confirmation of this being sorted out, we will definitely contact you.
Kindly be advised that feedback will be relayed within 48 hours.
Have a lovely day further.
Kind Regards,
Makro Hello Peter Team
Makro's reply06 Nov 2019, 11:16
Official
Good day Sid,
Thank you again for reaching out to us and for taking our call.
Kindly accept our humblest apologies for not contacting you regarding your earlier post. We have found your birthday voucher and we'll send it through to you and address the notification problem with our Head Office, as this is the main reason you are not receiving your voucher in a timely manner.
As soon as we receive confirmation of this being sorted out, we will definitely contact you.
Kindly be advised that feedback will be relayed within 48 hours.
Have a lovely day further.
Kind Regards,
Makro Hello Peter Team
Thank you again for reaching out to us and for taking our call.
Kindly accept our humblest apologies for not contacting you regarding your earlier post. We have found your birthday voucher and we'll send it through to you and address the notification problem with our Head Office, as this is the main reason you are not receiving your voucher in a timely manner.
As soon as we receive confirmation of this being sorted out, we will definitely contact you.
Kindly be advised that feedback will be relayed within 48 hours.
Have a lovely day further.
Kind Regards,
Makro Hello Peter Team