Makro did not deliver my product

I am still waiting for my delivery from Makro since last week. I ordered an item online and made an instruction to be contacted before or on the day of delivery. But the delivery person called me without informing me when I was at work and I couldn’t come. I called makro to complain about this and they arranged another delivery date where we agreed on Tuesday around 3pm. I am still waiting for delivery as we speak. I call the online support and be put on the line for hours without any assistance. I’m disappointed in Makro. Very bad service. You’d rather refund me than keep me waiting like this!!!!!!