MAKRO DESERVES TO FOLD - NO EXISTANT SERVICE

ON THE 17TH of JUNE 25 WE PURCHASED A FRIDGE ONLINE. THE 20TH THE FRIDGE ARRIVED. WAS ADVISED NOT TO MOVE UNTIL THE GAS HAS SETTLED AND THEY RUSHED OUT. ON OPENING THE BOX, WE FOUND THAT THE RIGHT-SIDE PANEL AND THE DOOR HAD BAD DENTS, SO I REPORTED IT IMMEDIATELY TO MAKRO ASKING FOR A RETURN. SUPPORT ONLINE SIMPIWE GAMA WAS TOTALLY USELESS EMAILED ME REQUESTING PHOTOS OF THE DAMAGE WHICH WAS DONE. AFTER MANY MANY PHONE CALLS TRYING TO GET SOMEONE TO CALL ME OR LET ME KNOW WHAT WAS HAPPENING WAS CONSTANTLY TOLD ONLY 2 SUPERVISORS SO THEY WILL CALL ME BACK, NEVER HEARD ANYTHING. RECEIVED AN EMAIL ON FRIDAY 11TH JULY SAYING "UNFORTUNATELY, WE DO NOT HAVE THE BEST UPDATE AT THIS TIME. WE FOLLOWED UP WITH VALUE, BUT THEY HAVE NOT YET CONCLUDED THEIR CLAIM. THE ISSUE HAS BEEN ESCALATED TO SENIOR MANAGEMENT, AND HOPE TO RECEIVE AN UPDATE AS SOON AS POSSIBLE" SIMPHIWE GAMA :( MONDAY 14TH JULY WAS CALLED TO ARRANGE COLLECTION. TODAY 18TH JULY 2025. AT THIS MOMENT IN TIME, I HAVE SPENT COUNTLESS PHONE CALLS HOLDING ON FOR HOURS ALL TO NO AVAIL, STILL DO NOT KNOW WHAT IS HAPPENING ABOUT THE FRIDGE (REFUND OR REPLACE, BUT I WANT A REFUND AS I DO NOT WANT TO SUPPORT MAKRO EVER AGAIN) 1 MONTH IS TOTALLY UNACCEPTABLE. I STILL DONT HAVE A WORKING FRIDGE :(