KT
Karen T

1 reviews | Active since Dec 2013

16 Mar 2021, 20:51

Makro delivery sucks

Ordered a stove online on the 10th March 2021. Delivery was suppose to be done by the 15th March 2021. First they got the address wrong on their side, while it was correct according to my profile linked to Makro. I've sent numerous e-mails with only 1 person responding on Saturday and none of the other days. I had to load airtime for the past 4 days to phone them because they don't return calls, as promised. I still haven't received my stove (16 March 2021) and now according to them the courier, Value logistics picked up the order on Saturday already???? Worst online purchase I had in my life. And all I hear over the phone is, "sorry about the inconvenience"!!!!! We held up our end of the deal, but they can definitely not say the same about their end of the deal. Super frustrated and disappointed in Makro Bloemfontein!!!! They were quick to take our money, but no delivery.....

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Replies (1)
Makro
Makro's reply17 Mar 2021, 08:59
Official
Good day Karen,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team