Makro delivery service pathetic

My order was scheduled for 27 February but only arrived a day later the 28 without any notification. When asked why the driver explained his son took ill and had to take him to hospital a line I dont believe. This resulted in a day wasted costing me money. When the order arrived the next day I had to make arrangements for someone to help the driver who was alone unload and carry the stove into the house. This is ridiculous and not expected from a company such as Makro. Makro informed me that I would receive an sms (see below) on the day of delivery needless to say this also did not happen.

Your order MAK ********** is on its way... Your order is on its way to you and has been handed to our courier partners; you should receive an SMS on the day that they will be delivering your order to your address.

We hope that you've enjoyed the experience and that we'll see you again

When I tried phoning the 086 number provided all I got was "the subscriber you called is not available please try later" as if I have the time to spend on the phone trying whole day. Makro need to change their courier company if this is the level of service .