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Sharon C
1 reviews | Active since Jun 2014
03 Jun 2020, 20:28
Makro delivery service a ****
Don't trust Makro and their online ordering system. I placed an order on the 15 May and it still has not arrived. I selected to have the order delivered to one of their "secure" lockers. BIG MISTAKE
On the 18 May I received an sms stating it was out for delivery. The online tracking showed out for delivery for over a week and then skipped straight to "collected". I have called the call centre 3 times and kept being told to wait for the sms, I have emailed numerous times and only receive automated responses. I have not received/collected my order and have not received the sms to open the locker.
I feel that they have ****** my money under false pretenses. I would never trust them with a delivery again.
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Replies (2)0
Replies (2)
Makro's replyOfficial
06 Jun 2020, 14:29Good day Sharon,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jun 2020, 14:29
Official
Good day Sharon,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 72 working hours.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
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Sharon C's updateReviewer Update
11 Jun 2020, 09:01After complaining I did infact receive my parcel and the team has followed up on numerous occasions to fix the issue so thank you for comming through in the end. I hope others will have a better experience.
SC
Sharon C's update11 Jun 2020, 09:01
Reviewer Update
After complaining I did infact receive my parcel and the team has followed up on numerous occasions to fix the issue so thank you for comming through in the end. I hope others will have a better experience.