Makro delivery promise BREAKER

Makro sms told me they will deliver on 28 Nov 2025. It was not delivered. I called them on 1 Dec 2025, the had no words and a manager would call back - the manager did not call. 3Dec 2025 around 13:00 called Makro, again would call back at 14:00, that did not happen. Called at 17:30, they still did not had an answer on when and if my order will be delivered. I asked the Makro person to send me information on the Ombudsman, as this is going nowhere.