Makro delivery pathetic

I placed an online order well before noon in order to ensure my delivery will be faster. To date my order is still just on confirmed. You try call the number provided stay on hold for well over 8 minutes just to have the call cut. You email just to receive we are experiencing high email and call volumes we will get back to you. All I want is my order and some communication. We order online for delivery due to work schedule and now it is a waiting game and extra expenses having to go get small food items etc we are waiting on that have run out. Pathetic