Makro Delivery is Pathetic

I ordered a package consisting of 4 items. I was advised that they would all be delivered separately. I had specific and detailed message for the delivery which was not followed.. The first 2 orders came in successfully however I had a problem with the 3rd. The 4th one I was advised it was delivered and I still have not heard from Makro as I escalated the case on Monday December 5th 2022. It took 10 days for the package to be “successfully” delivers now im been told it will take 14 days for a refund process. This is not fair and I do not appreciate this type of treatment. I requested to be advised who signed off for my package and I was told a ticket needs to be logged. spending over half an hour on the phone waiting for a consultant is really not on they even took 5 days to respond to an email which was useless.