LS
Lydia S
1 reviews | Active since Apr 2019
06 May 2020, 08:15
Makro delivery is a ****
It has been 11 working days and still no sign of my essential order that should have been delivered 3 to 7 working days after ordering. In the meantime they canceled half of the items and still did not refund me for it. Makro delivery is a ****
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Replies (2)0
Replies (2)
Makro's replyOfficial
07 May 2020, 10:09Good day Lydia,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply07 May 2020, 10:09
Official
Good day Lydia,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
LS
Lydia S's updateReviewer Update
15 May 2020, 12:16I ordered something else from you on the 24th of April. I ended up buying it from another shop 18 days later, because there was no movement on the order. So I tried to cancel my order with you. The only response I got from you is that I need to log a return. HOW DO I DO THAT IF YOU DID NOT EVEN PACK IT YET? Then I phoned you. Waited on the line forever for you to mumble something, and when I asked you to repeat, you just ended the call without solving anything. I am fed-up with you. You lost me as a customer forever now. Your service is pathetic
LS
Lydia S's update15 May 2020, 12:16
Reviewer Update
I ordered something else from you on the 24th of April. I ended up buying it from another shop 18 days later, because there was no movement on the order. So I tried to cancel my order with you. The only response I got from you is that I need to log a return. HOW DO I DO THAT IF YOU DID NOT EVEN PACK IT YET? Then I phoned you. Waited on the line forever for you to mumble something, and when I asked you to repeat, you just ended the call without solving anything. I am fed-up with you. You lost me as a customer forever now. Your service is pathetic