Makro delivery incompetence somehow my problem

Makro's incompetence lead to inconvenience on my end and on top of that they mistreated me. An online order was delivered to the wrong address. I logged the matter on various occasions on several platforms - it was ignored and/or insufficiently dealt with. Two weeks later they launched an investigation into who/where the package was delivered to. When they finally did try to contact me and couldn't reach me (tried to call me during work hours while I was in workshops, no messages left, I had to Google the number I had a missed call from) they called me "skelem" in an email.