MJ
Mike J
1 reviews | Active since Jan 2015
08 Dec 2021, 09:01
Makro delivery failure.
I ordered an SSD online on the 27th of November, On the 30th of November I received an SMS to tell me my order was on the way, however the courier contacted me and said my order was sent on the wrong delivery route and would have to be sent back to the store in Montague Gardens. I never heard anything more during that week until I contacted the call centre on Saturday and the kind operator said he would mark my delivery as urgent, but I have not had any more communication since then . It would have been nice that they would at least try redeliver it to the correct address and communicate why it is taking so long.
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
08 Dec 2021, 13:02Good Day Mike,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please provide us with your correct delivery address.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please provide us with your correct delivery address.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply08 Dec 2021, 13:02
Official
Good Day Mike,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please provide us with your correct delivery address.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please provide us with your correct delivery address.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
MJ
Mike J's updateReviewer Update
08 Dec 2021, 13:46Good day and thank you kindly for the prompt response.
My physical address is as follows:
3 Olivier street
Panorama
Worcester
Area code: 6850
The problem with the delivery arose due to it being sent to Panorama in Cape Town, whereas I reside in Panorama in the town of Worcester.
Thank you kindly in advance.
Kind regards,
Mike
My physical address is as follows:
3 Olivier street
Panorama
Worcester
Area code: 6850
The problem with the delivery arose due to it being sent to Panorama in Cape Town, whereas I reside in Panorama in the town of Worcester.
Thank you kindly in advance.
Kind regards,
Mike
MJ
Mike J's update08 Dec 2021, 13:46
Reviewer Update
Good day and thank you kindly for the prompt response.
My physical address is as follows:
3 Olivier street
Panorama
Worcester
Area code: 6850
The problem with the delivery arose due to it being sent to Panorama in Cape Town, whereas I reside in Panorama in the town of Worcester.
Thank you kindly in advance.
Kind regards,
Mike
My physical address is as follows:
3 Olivier street
Panorama
Worcester
Area code: 6850
The problem with the delivery arose due to it being sent to Panorama in Cape Town, whereas I reside in Panorama in the town of Worcester.
Thank you kindly in advance.
Kind regards,
Mike
Makro's replyOfficial
08 Dec 2021, 14:00Good Day Mike,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have advised the Montague gardens Online Department on the above address.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have advised the Montague gardens Online Department on the above address.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Best regards,
Makro's reply08 Dec 2021, 14:00
Official
Good Day Mike,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have advised the Montague gardens Online Department on the above address.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have advised the Montague gardens Online Department on the above address.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Best regards,
MJ
Mike J's updateReviewer Update
13 Dec 2021, 12:54Good day,
I still have not heard anymore news on when my delivery will arrive. MAK***
I fail to understand how 2 weeks later after it has been packed and had a deliver failure that it still has not been delivered to me.
As you can see from the following tracking number I was given it, was returned to the store on December 1st. : https://za.wumdrop.com/track/1N7qV
So what is the reason it has not been sent out again to the correct delivery address and area?
Thanks in advance.
Regards,
Mike
I still have not heard anymore news on when my delivery will arrive. MAK***
I fail to understand how 2 weeks later after it has been packed and had a deliver failure that it still has not been delivered to me.
As you can see from the following tracking number I was given it, was returned to the store on December 1st. : https://za.wumdrop.com/track/1N7qV
So what is the reason it has not been sent out again to the correct delivery address and area?
Thanks in advance.
Regards,
Mike
MJ
Mike J's update13 Dec 2021, 12:54
Reviewer Update
Good day,
I still have not heard anymore news on when my delivery will arrive. MAK***
I fail to understand how 2 weeks later after it has been packed and had a deliver failure that it still has not been delivered to me.
As you can see from the following tracking number I was given it, was returned to the store on December 1st. : https://za.wumdrop.com/track/1N7qV
So what is the reason it has not been sent out again to the correct delivery address and area?
Thanks in advance.
Regards,
Mike
I still have not heard anymore news on when my delivery will arrive. MAK***
I fail to understand how 2 weeks later after it has been packed and had a deliver failure that it still has not been delivered to me.
As you can see from the following tracking number I was given it, was returned to the store on December 1st. : https://za.wumdrop.com/track/1N7qV
So what is the reason it has not been sent out again to the correct delivery address and area?
Thanks in advance.
Regards,
Mike