MAKRO Delivery during Lock Down & Poor Customer support

During this lockdown i turned to Makro online to buy a few essential cleaning products, delivery took longer then expected (but thats okay we will forgive), we will even forgive the fact that a message was sent to say delivery will be done on a certain day but it wasnt.

What we wont forgive is the fact that not all items ordered was received even though it was ticked on the invoice.

Immediately upon delivery i let the couriers driver know that items were missing, to which he responded he is not aware as he just pic`s up and drops off ... he also showed me his notes were amended to say theres 1 box and not 4.

Thereafter i immediately tried to call the Makro call center to address the problem ut they not working due to lockdown so we turned to emailing Makro Customer Services <***>, initially the response was great and I was advised "hat we will escalate your order to the store and they will be in touch with you to advise on delivery." a week has passed and no one has got back to me even the support email no longer responds to my emails, this is completely unacceptable and unprofessional. I need this matter sorted out ASAP