J
Jabulani

1 reviews | Active since Mar 2024

09 Jul 2025, 23:06

Makro Delivery Delay.

Very disappointed with Makro. Bought goods online for delivery on the 12th June. I have not received the delivery and noone can explain whats going on from Makro.

0
Replies (12)
Makro
Makro's reply11 Jul 2025, 10:58
Official
Hi Jabulani,

Thank you for reaching out to us. 

We sincerely apologize for the delay of your delivery. 

Kindly provide us with your order number so that we can follow up for you. 

We apologize for the inconvenience caused. 

Regards,
Makro Social Media Team. 

Best regards,

J
Jabulani's update11 Jul 2025, 12:51
Reviewer Update
Ref is OD***
Makro
Makro's reply11 Jul 2025, 15:37
Official
Hi Jabulani,

Thank you for getting in touch with us. 

We have reached out to our supplier team and requested for feedback about your delivery status. 

As soon as we have received feedback, we will advise you accordingly. 

We sincerely apologize for the lack of communication. 

Regards,
Makro Social Media Team. 

Best regards,

J
Jabulani's update11 Jul 2025, 17:40
Reviewer Update
It’s over a month since this order was placed and you can’t be saying you will find out and come back to me. 
J
Jabulani's update14 Jul 2025, 16:16
Reviewer Update
The customer service from Makro is the worst. I have given up on what l ordered. Its been over a month and noone is able to give straight answers.
Makro
Makro's reply15 Jul 2025, 11:52
Official
Hi Jabulani. 

We apologize as we are awaiting feedback from the relevant department. 

Kind regards
Hello Peter Team. 

Best regards,

J
Jabulani's update15 Jul 2025, 12:58
Reviewer Update
That is what is said everytime l enquire. I have enquired 4 times and still same answer as you everytime
Makro
Makro's reply15 Jul 2025, 14:39
Official
Once we have an update you will be notified. 

Kind regards
Hello Peter Team. 

Best regards,

J
Jabulani's update15 Jul 2025, 14:51
Reviewer Update
Your guys customer service leaves a lot to be desired.
Makro
Makro's reply16 Jul 2025, 11:23
Official
Hi Jabulani,

Thank you for reaching out to us. 

We sincererly apologize for the lack of communication. 

We  have received feedback from our supplier team that your refund has been initiated. 

We apologize for the delay and inconvenience caused. 

Regards,
Makro Social Media Team. 

Best regards,

J
Jabulani's update16 Jul 2025, 11:55
Reviewer Update
How long will that refund take cos l don’t want to be running after you guys again
Makro
Makro's reply16 Jul 2025, 13:53
Official
Hi Jabulani,

Thank you for getting in touch with us. 

Once the refund has been processed it can take between 7-14 working days for the funds to be refunded back to the original payment method. 

We apologize for the delay and inconvenience caused. 

Regards,
Makro Social Media Team. 

Best regards,