Makro delivery default

I have placed an online order and it was split is 2, apparently awarded to 2 different Makro stores, the 1st part of the order was delivered the next day as my experience with orders allocated to Riversands had been to date. The other order was awarded to Makro Carnival according to the invoice, I have no idea why, delivery was promised on 22 Nov 2025, but nothing received. I followed up via email on 24 Nov, no response, followed up via email on 25 Nov, no response, I used the Whatsapp channel on 26 Nov, delivery promised between 13:00 and 20:00, nothing delivered. Followed up via Whatsapp & callcentre on 27 Nov , escalation & feedback promised, no response. Followed up via call centre on 28 Nov, escalation & feedback promised, miraculously I received 2 emails providing reference numbers, but no actual feedback on the problem. Frustrating to have to fight to know whether this delivery will be done or what the resolve would be. Sad (in fact pathetic), always had good experience.