MAKRO - Delivery date missed and poor communication

I ordered a new lounge suite online on 12th October, the item said ready to ship on the 13th October and it was meant to be delivered on the 27th October. The date today is 28th October and I've logged a customer care request on 24th for feedback on why the item was not collected yet and have heard nothing since. I'm very disappointed that I am now told on the 28th that they will try to find out what went wrong but it can take another 48 working hours. We're not talking about a R500 item and I just think the feedback process is pathetic. A senior person should get involved immediately and get to the bottom of it and make the customer happy! Do better!