Makro Delivery - a nightmare

Item: Makro
Rating: 1
Author: Muhammed A

I purchased a chest freezer online, received a message that delivery will be within 2 to 5 days. It's now 10 days and no delivery. Phoned the online contact centre 3 times, they said matter has been escalated but no news from them. Phoned branch which was to deliver, waited 15 minutes on hold then call was cut, phoned manager of branch few times, either call was cut or no reply, then phoned mass stores, no reply there also.

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Replies (1)

Makro's replyOfficial

20 Nov 2019, 10:13

Good day Muhammed,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your online journey with us.

Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.

Once again we do apologize for the inconvenience caused and service received.

Hope you find the above in order.

Kind regards,
Hellopeter Team

Makro's reply20 Nov 2019, 10:13

Official