EC
Elanza C

1 reviews | Active since Jan 2018

19 Mar 2024, 08:19

Makro Delivery

Makro AGAIN........It is quite shocking that I have to revert to complaining on Hello Peter on a monthly basis before I receive my delivery. Surely if you were not able to deliver, that specific delivery should be your first priority for delivery the next day. The customer care email is a joke. Just always the message that your complaint has been received but the query is never resolved through customer care.

On my Makro account it clearly states that this is a business order and the times that we can accept delivery is on the notes as well. It also states very clearly that delivery can't take place over a weekend, yet every month there is a deliver after 17:00 or over a weekend.

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Replies (2)
EC
Elanza C's update22 Mar 2024, 11:53
Reviewer Update
Please advise when the outstanding items of my delivery will be delivered. I have contacted customer care and no response from them either again.
EC
Elanza C's update25 Mar 2024, 14:14
Reviewer Update
Delivery was made today by Makro. I still have 8 boxes of milk outstanding. Please advise urgently.