Makro delivers defective appliances, and shows no consideration to consumer rights

After delivering a defective fridge with a visible dent to me last week Tuesday, I called Makro trying to resolve this matter. I was told that they will only be able to collect the defective fridge the following week on Tuesday and someone needs to be present in the store for a refund. I than advised that cant wait until next week Tuesday as I have groceries in a defective fridge which will be spoilt by than, i advised that I will visit the store on Saturday in an attempt to resolve this sooner. When in the store with the intention to get my refund, only than was I told that I cannot be refunded until the product is returned. It was suggested to me to organize transportation in my own capacity to bring the defective fridge back to the store and get my refund immediately. That after paying for a brand new appliance and the delivery thereof. I than decided to take another fridge in the store as I desperately needed a new fridge. Bare in mind I am currently sitting with my monthly groceries in a defective fridge since 27th August to date. I was told delivery can only take place on Tuesday, we than had to explain that we have fresh foods in the defective fridge that was delivered to us by Makro and that my food is being spoilt the longer we have to wait the more food I have to discard because it is being spoilt. I was promised by Thabo and Rosetta on Saturday 31st August that the delivery of my new fridge and collection of the defective one will be done dated 02/09/2019 by 12 noon. I am now writing a Hello peter complaint after spending hours on the Makro switchboard being sent from extension to extension just looking for my delivery. I was eventually told that my delivery was postponed due to protest action which nobody had the courtesy to call informing me of this, also delivery cannot be guaranteed for 03/09/2019 due to unforeseen circumstances. After I explicitly expressed that I am in urgent need of a new fridge. I am currently 7 days without a fridge. Makro sold me a defective appliance, after showing much understanding for Makros processes and delivery limitations, I have consistently received the short end of the stick and now my groceries for the month have been spoilt due to Makros lack of urgency after delivering a defective product to me.

I am utterly disappointed. I want an a refund with immediately. Please come and collect the defective product and keep the new fridge I bought I dont want it anymore. I want my full refund and I am not willing to visit Makro crown mines at my own expense yet again to receive my refund. I will never do business with your store again, instead of getting a good deal for my money, ive had to drive to Makro and call numerous times at my own expense just to get what I paid for, ive also had to throw away hundred of rands worth of food products meat, cheese, fresh vegetable, milk ect because of Makro's lack of dilligence towards consumer rights.