Makro delivers broken items and then provides no service.

I purchased a 26 inch Bicycle from Makro Online for my son's 10th birthday, after a week, they called me and said that they do not have stock, but they can give me a different bicycle, not sure why i can buy the item online if they do not have stock, but anyway it was not an issue as the make did not really matter, after waiting one more week the bicycle finally arrived, to my surprise it was not in a box, but already assembled..

After removing the plastic, i realized that the Jocky that does the gear shifting at the back was broken off completely, rendering the bicycle useless.

I then logged on to the Makro website to see how i can get this resolved. I had to log a return online, as it can only be returned online if purchased online.. but because the order is still in progress online i cannot log the return.. i then sent an email to Makro to report the issue, the next day i received a response saying they are looking at the issue.. one week went by with no feedback, so i called them, their response was we are aware of it and will escalate, for the next 3 weeks this was my routine, call Makro and they escalate, yet i am sitting with a broken bicycle that my son looks at every day and cannot use.. eventually i got fed up and went to a bicycle store and bought a new jockey and repaired the bicycle myself.

Today i received my second response via email from Makro in 3 weeks, asking if the courier has collected the item??? NO, they have not..

I will never again buy from Makro, online or in a store as the service is useless and they have no regard for the consumer.