Makro delivered wrong order that ignored my mails , disgruntled

I ordered a stainless steel cooker-hood online ( on promotion) and to my suprise I got a black one instead. On Sat 24 September I called customer care and the lady advised me that she would log a request and that I also need to log a return on the Makro website. I did all that and got a response acknowledging my return request ( via mail).

On Monday Patrick Eyden , Online Dashboard Controller from Makro Cape Gate asked me for the photos of the barcode and I sent them. I have been following up on next steps cause I wasted money as I booked an electrician to do an installation on that Saturday but he had to leave cause of the mistake made by Makro. It is now Thursday and not a word from Patrick/ anyone from Makro.

I am applauded and disappointed to say the least. I wish I had ordered from Take-a-Lot because they are very efficient with returns. I need Makro to come collect and bring me my correct order please