Makro Delivered WRONG FRIDGE.......WHY MUST I WAIT A YEAR FOR THEM TO RECTIFY??????

Bought a Whirlpool fridge in March 2019 with the recommendation from a friend who has a semi no frost....paid extra R710 for 5yr ext warranty. 3 May - over freezing had to defrost. 6 June - called Makro they came and adjusted temp. All fine Aug - so much ice in freezer, had to defrost. Oct - had to defrost again. Dec - had to defrost again. Des****h spoke to Johannes who sent out technician Kobus who turned down thermostat. JAN 15th 2020 - had to defrost again.. Feb 6th - Water on floor, rust brown streaks on top R and bottom R of freezer, freezer all iced up and coming out of door. 10 Feb - Noted rust, water running from under veg tray onto floor. Whole inside of fridge under water. Called Johannes.....(Makro Cape Gate) told him that is NOT the fridge l wanted he saud would see what he can do re credit and/or new fridge. Feb 14th - technician comes out and INFORMS ME NOT A SEMI FROST FREE FRIDGE?? (which is what l wanted in the first place) HOW WAS I SUPPOSED TO KNOW ITS NOT THE FRIDGE I ORDERED UNTIL I HAD TO DEFROST EVERY TWO MONTHS AFTER DELIVERY??????? FEB 19th - called SILAS at Makro who says he will see what he can do. He called me back and said he would send out a technician to look again. REF 163644 I HEAR NOTHING FROM HIM....... MARCH 10th - calked Makro again and asked for SILAS. wairing for him to call me back. THIS IS NOT THE FRIDGE THAT I WANTED IN THE FIRST PLACE. IT IS NOT A SEMI FROST FREE. MY 1 YR GUARANTEE EXPIRES SOON AND THIS WAS SUPPOSED TO BE RECTIFIED LONG AGO. ALL I AM ASKING FOR IS THE SEMI FROST FREE FRIDGE THAT I WANTED. WHY IS THAT SO DIFFICULT TO UNDERSTAND??????