Makro delivered damaged chest freezer.

If I could write this review without having to give a star I would.

My son bought me a Defy chest freezer for Christmas at makro online.

It was delivered on the 27th of December after opening it I found that it was very badly damaged with a huge dent in the one corner.

Both my son and I took pictures and send it to makro online on the same day.

I then started send a mail to makro online just about every second day and no reply or response from them from my initial mail up to and including today 10 January.

I have gone into makro Alberton on Saturday 4 January for assistance and the online department have told me they will resolve the matter and arrange and exchange.

They can't confirm a day this will be done.

I phone the Alberton makro and spoke to a manger Alfred and he put me through to speak to the online manger that was at the store. This was on Wednesday 7 January and she assured me after giving her the order number for my purchase that an exchange will be arranged and took my number saying that she will contact me to confirm.

Today Friday 10 January nothing has been confirmed for the exchange to take place.

I am terribly disappointed by the service received by makro and makro on line from day of delivery up to now.

My son made this purchase on 23 December 2024 and chest freezer was delivered on 27th and to date almost 3 weeks later my issue has not been addressed and resolved by makro.