MP
Matildah P
1 reviews | Active since Dec 2017
14 Feb 2024, 08:01
Makro delivered a faulty used fridge and now not processing my request to return it
I will never buy a large appliance from makro again! I bought a fridge from makro and wasn’t happy with it as it looked used and the fridge light didn’t work properly. I contacted makro THE VERY NEXT DAY to request an exchange for a better product or a refund. It has been back and forth for 2 weeks and still no resolution. I cannot stress enough how unhappy I am with the service from makro and product quality of the fridge I received from them. This is my second time complaining about Makro on this platform and will definitely be the last because I’ll never buy a large appliance from them again!
Helpful (0)
Replies (1)0
Replies (1)MP
Matildah P's updateReviewer Update
19 Feb 2024, 11:45Thank you for your response. Kindly note, Makro sent out someone to fix the faulty fridge light, However Makro is ignoring my request for a refund as I’m not happy with the unit I purchased. I requested for a refund ONE DAY after receiving this fridge. And now, two weeks later, Makro has still not responded to when they will organise collection for this fridge and process my refund in the form of cash or a voucher (so that I can at least purchase a new fridge of a different brand)
MP
Matildah P's update19 Feb 2024, 11:45
Reviewer Update
Thank you for your response. Kindly note, Makro sent out someone to fix the faulty fridge light, However Makro is ignoring my request for a refund as I’m not happy with the unit I purchased. I requested for a refund ONE DAY after receiving this fridge. And now, two weeks later, Makro has still not responded to when they will organise collection for this fridge and process my refund in the form of cash or a voucher (so that I can at least purchase a new fridge of a different brand)