Hellopeter
Share Your Experience
CM
Clara Mloza-Banda

1 reviews | Active since Dec 2019

13 Dec 2019, 14:30

Makro delivered a defective fridge

I bought a fridge from Makro and I have never had a deeper regret. The fridge came defective and does not cool at all. I have logged returns, no response. Called the customer care centre, no response. From the reviews, I have read here, it seems to be their practice. I'm throwing away food every day and losing money I can't afford to. At this point, I just want my money back so I can buy a fridge from another store. I really believed in Makro and Hisense but never again!

0
Replies (2)
Makro
Makro's reply17 Dec 2019, 11:56
Official
Good day Clara, 

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 
CM
Clara Mloza-Banda's update19 Dec 2019, 15:54
Reviewer Update
I still haven't gotten a call from you.
I've called Makro Cape Gate several times today and I am still being left on hold.
Please call me as I need this matter resolved.