Makro Deliberately Delayed My Complaint – Totally Irresponsible!

I bought an LG 17KG Smart Inverter Washing Machine from Makro (WATERVAAL CRESCENT MOODMEAD EXT 5) on 03/11/2024, and it turned out to be faulty within a few months.

I submitted my first complaint to Makro in April, well within the 6-month warranty period. But they deliberately delayed their response and sent a technician one full month later — clearly just to push the issue past the 6-month window. That’s not just unprofessional — it’s dishonest.

Now, they’re saying:

“Go to LG. It’s their product.”

Really? I paid Makro, not LG. You sold me a faulty product and then washed your hands off the problem. This is called passing the buck, and it’s completely unacceptable.

Makro failed to:

Respond on time

Take responsibility

Honour basic consumer protection laws

Provide proper customer support

Instead, they played the waiting game, hoping I’d give up. Well, I didn’t. I have all proof — invoices, emails, photos, reference numbers — and I’m prepared to take this legally if needed.

This was my last purchase from Makro. I will never recommend Makro to anyone again.

Absolutely pathetic customer service. Shame on you.