Makro delays in getting feedback

Reported issues with a faulty washing machine with makro to claim from extended warranty on the 20 July. The incorrect number for me was given to the person to check what was wrong with the machine which resulted in delays. I followed up on email to get feedback with no response. I then proceeded to call, was asked to wait another 48 hours. It is now the 20th Aug and I was asked to wait another 24 hours for the quote! in the meanwhile, I am spending money on laundromats for a whole month.