PS
Pearl S
1 reviews | Active since Nov 2024
26 Mar 2025, 08:40
Makro delayed
Dear Makro Customer Service Team,
I am writing to express my concern regarding my outstanding order, number MAK***, which I placed through the Makro App on 14th March 2023. Unfortunately, I have yet to receive my items, and despite numerous attempts to contact your customer service team, I have not received a response.
As I urgently require the items, I would greatly appreciate it if you could look into this matter and provide an update on the status of my order. Please find my contact details below:
- Order Number: MAK*** - Contact Number: *** - Email Address: ***
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Replies (2)PS
Pearl S's updateReviewer Update
26 Mar 2025, 08:41March 2025*
PS
Pearl S's update26 Mar 2025, 08:41
Reviewer Update
March 2025*
Makro's replyOfficial
30 Mar 2025, 13:48Hi Pearl,
Thank you for reaching out to us, and we sincerely apologize for the delayed reply.
Kindly note that the refund for your order was processed on 27th March. Please allow 2 to 5 working days for the funds to reflect in your account. Should you not see the refund after this time frame, please notify us immediately so we can assist you further.
We regret any inconvenience caused and appreciate your patience and understanding. Thank you for bringing this matter to our attention, and we remain committed to ensuring a smooth resolution.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out to us, and we sincerely apologize for the delayed reply.
Kindly note that the refund for your order was processed on 27th March. Please allow 2 to 5 working days for the funds to reflect in your account. Should you not see the refund after this time frame, please notify us immediately so we can assist you further.
We regret any inconvenience caused and appreciate your patience and understanding. Thank you for bringing this matter to our attention, and we remain committed to ensuring a smooth resolution.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply30 Mar 2025, 13:48
Official
Hi Pearl,
Thank you for reaching out to us, and we sincerely apologize for the delayed reply.
Kindly note that the refund for your order was processed on 27th March. Please allow 2 to 5 working days for the funds to reflect in your account. Should you not see the refund after this time frame, please notify us immediately so we can assist you further.
We regret any inconvenience caused and appreciate your patience and understanding. Thank you for bringing this matter to our attention, and we remain committed to ensuring a smooth resolution.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for reaching out to us, and we sincerely apologize for the delayed reply.
Kindly note that the refund for your order was processed on 27th March. Please allow 2 to 5 working days for the funds to reflect in your account. Should you not see the refund after this time frame, please notify us immediately so we can assist you further.
We regret any inconvenience caused and appreciate your patience and understanding. Thank you for bringing this matter to our attention, and we remain committed to ensuring a smooth resolution.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,