Hellopeter
Share Your Experience
TM
Thabiet M

1 reviews | Active since May 2021

16 Aug 2024, 09:57

Makro delay with online order

I am waiting for an order that has been escalated 4 times and still have not received a call. Only emails telling me the same thing. I have logged the complaint with the Consumer Ombudsman. If I do get the package, probably will not, I am still pursuing this service received. You have loads of complaints online about your online store, but yet you do nothing. Will not be ordering again. I hade to read the complaints before I ordered. Definitely not referring and/ buying again

0
Replies (3)
Makro
Makro's reply16 Aug 2024, 13:21
Official
Good day Thabiet,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.

Once again, we apologize for the inconvenience caused throughout your journey with us.

We hope you find the above in order.

Kind regards,
Makro Hello Peter Team

Best regards,

TM
Thabiet M's update16 Aug 2024, 15:09
Reviewer Update
I got a call from a consultant and told her that her supervisor should call me before 3 pm, no call, even a complaint on this platform does not help. Today I called them and another consultant told me it would be delivered today. Only to find it will be delivered sometime in future. I am not leaving this issue and will be mentioning the disregard for service. The media is next. 
TM
Thabiet M's update19 Aug 2024, 08:50
Reviewer Update
Still no call from them, really pathetic. No delivery as well.