Makro delay refund now for over 5 weeks

On the 3rd of November I cancelled a purchase of a Telefunken Bar Fridge to the value of R1699.00 in writing to Makro Online Support, I received the confirmation mail back from Anthony Vermeulen (Customer Support), stating I will be refunded in 2 - 5 working DAYS. The second enquiry was on the 14th of November, received the reply from Endrick Rikhotso that I have to check my bank statement it has been processed on the 7th of November and paid successfully. I sent a mail to him on the 21st of November to enquire as I still did not receive the payment. I got no reply from him. I sent a mail to Anthony Vermeulen on the 23rd of November asking for assistance in this matter. NO reply to date. I made several attempts to phone them, could not get through to the Customer Care number ***. On the 7th of December I eventually got through and were told that the money is now processed and paid and should reflect in my account the latest Monday the 11th of December. Well, it is the 12th today and needless to say that there is still no payment. This is indeed the worst experience of bad service I ever had. I had to do a rating of start out of 5, unfortunately there is no ZERO option. I do not recommend anybody to ever purchase anything online from Makro.