Makro, Defy, Mbali Makhanya, What a joke

It seems Makro and Defy have a history of selling inferior products that are guaranteed to break and the NEVER get fixed. I have been waiting for over a month now for my Defy aircon to be fixed, phoned Makro a few times, went to Makro to find out what the delay was, still I wait. Lucky for me Makro tells me the issue has been escalated to the manager, yeah right, manager of what, manager of trying to delay repairs until the guarantee is over.

Oh and let me guess, I'll get a response from Mbali Makhanya and it will be...

"Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team who will be in contact with you."

"Regards"

"Mbali Makhanya"

Come on, I can also copy and paste any ******* and call it a response.